FAQ

The setup process is simple.

• Go to the login page: https://app.banco.com.sg
• Click Create Account, follow the prompts to complete your registration.

If you do not receive the confirmation email in your email inbox, check your spam or junk mail folder for an email from no-reply@mail.banco.asia. Alternatively, you may reach out to us via email <support@banco.com.sg> 

If you are trying to log into your Banco account and you are unable to do so, no worries!

There could be several reasons why this could be the case:

• You are not our registered user. Feel free to contact us for more information or proceed to create an account with us. 
• You forgot your password. Try resetting your password.

If all of the methods above do not solve your issue, please feel free to reach out to us via email <support@banco.com.sg> and we will be happy to help you.

If you forgot your password or the password entered isn't working, you can recover your account using your registered email address:

• Go to the Login page.
• Underneath the User Email/Password fields, click Forgot password?.
• Enter your email address.
• Click the Confirm button to trigger One-Time Password (OTP), which will be sent to your registered email address.
• Enter the OTP.
• Enter the New Password and repeat the Password.
• Click Confirm button to confirm the password.
• You can now log in using your new password.

How do I change my Password?
If you wish to change your password on your account:

• Go to your Settings.
• Select Account.
• Under Basic Info, click Change Password.
• Enter your current Password.
• Enter the New Password and repeat the Password.

We recommend you change your password from time to time.